目錄
簡介 Intro
航空公司事務長和乘務員確保乘客和機組人員在飛行過程中的安全性和舒適。船舶事務長負責船上乘客的安全和舒適。航空公司事務長和乘務員受僱於航空公司。船舶事務長受僱於遊覽船或遊輪公司。
Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.
航空公司乘務長和船舶乘務長之間幾乎不具備流動性。
There is little mobility between airline pursers and ship pursers.
掌握一種以上的語言對乘務長和乘務員來說是優勢。
It is an advantage for pursers and flight attendants to speak more than one language.
主要職責 Main Duties
- 空姐迎接乘客，解釋和說明安全性的程序，檢查機艙內的整體狀況，確保所有必要物資都在飛機上，負責起飛，著陸和緊急情況時乘客的安全，為乘客提供食品和飲料等服務，並進行飛行廣播。
- Flight attendants greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board, attend to safety of passengers during take-offs, landings and emergencies, serve food and beverages to passengers and make flight announcements.
- 飛行乘務長，客戶服務董事及客運服務董事統籌空姐的活動，在飛行過程中為乘客提供服務，並完成報告。
- Flight pursers, customer service directors and passenger service directors co-ordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
- 船舶乘務長監督船舶服務員，安排乘客活動並開展航運業務，如簽訂船員，保持工資記錄，協助乘客準備報關，監管行李寄存。
- Ship pursers supervise ship attendants, arrange activities for passengers and conduct ship’s business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.
任職要求 Employment Requirements
- 空姐和飛行乘務長要求完成中學及加拿大運輸部批准的培訓計劃。
- Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
- 飛行乘務長/客戶服務董事要求有乘務員經驗。
- Flight pursers/customer service directors require experience as a flight attendant.
- 船舶乘務長可能需要有船隻服務員經驗。
- Ship pursers may require experience as a ship attendant.
- 乘務員和船隻乘務長通常需要與公眾的工作經驗。
- Flight attendants and ship pursers usually require experience working with the public.
所有職稱 All Titles
- 飛機乘務員 aircraft flight attendant
- 航空公司的乘務長 airline purser
- 服務員，小賣部 – 航空運輸 attendant, commissary – air transport
- 乘務員，飛行 attendant, flight
- 首席管家，船舶 chief steward, ship
- 小賣部服務員 – 航空運輸 commissary attendant – air transport
- CSD（客戶服務主任） – 水路運輸 CSD (customer service director) – water transportation
- 客戶服務總監 – 水路運輸 customer service director – water transportation
- 客戶服務主任（CSD） – 水路運輸 customer service director (CSD) – water transportation
- 主任，飛行服務 director, flight service
- 董事，客運服務 – 水路運輸 director, passenger service – water transportation
- 空姐 flight attendant
- 航班乘務長 flight purser
- 飛行服務總監 flight service director
- 主管空姐 in-charge flight attendant
- 飛行服務經理 in-flight service manager
- 經理人，飛行服務 manager, in-flight service
- 客運服務主任 – 水路運輸 passenger service director – water transportation
- 乘務長 – 航空運輸 purser – air transportation
- 乘務長 – 水上運輸 purser – water transport
- 乘務長，航空公司 purser, airline
- 船舶乘務長 ship purser
- 船舶補給官 ship supply officer
- 供應人員，船舶 supply officer, ship
不包括職稱 Exclusions
- 列車上的食品和飲料服務員（食品和飲料服務員） Food and beverage servers on trains (in 6513 Food and beverage servers )
- 客運服務員 – 除了空中旅行（住宿，旅遊設施建立服務支持職業） Passenger service attendants – except air travel (in 6721 Support occupations in accommodation, travel and facilities set-up services )