目錄
簡介 Intro
此單元組包括以下工人，其攜帶酒店客人的行李並護送客人到自己的房間，在機場，火車站及船上運載旅客的行李，清潔和維護輪船和火車的公共區域和乘客的房間，並設置房間及相關家具，商業展示，展品，設施和場所內的設備和攤位。他們受僱於酒店，會議中心，零售場所，客運公司和整個公共和私營部門。
This unit group includes workers who carry hotel guests’ luggage and escort guests to their rooms, carry travellers’ luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers’ rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.
主要職責 Main Duties
- 客人服務員為酒店的客人搬運行李，護送客人到他們的房間，檢查房間，以確保房間有序，提供有關房間的功能，酒店的服務及景點信息，協助有特殊需要的客人，參加小組到達和離開，為客人接收和傳輸項目和信息，並處理客人的投訴和要求，並保持行李寄存區。
- Guest service attendants carry luggage for hotel guests, escort incoming guests to their rooms, check rooms to ensure they are in order, offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures, receive and deliver items and messages for guests, handle guest complaints and requests, and maintain luggage storage areas.
- 行李搬運工在火車站和機場用手或手推車傳輸旅客的行李，並安排地面交通。
- Baggage porters convey travellers’ luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
- 船舶服務員提供食品和飲料服務，清潔船艙，鋪床，洗碗並為船上的乘客搬運行李。
- Ship attendants serve food and beverages, clean cabins, make beds, wash dishes and carry luggage for passengers aboard ships.
- 列車服務員服務安置並清理餐車中的餐桌，提供食品和飲料服務，清理臥舖車廂，保持洗手間用品，並確保客戶滿意和舒適。
- Train service attendants set and clear tables in dining cars, serve food and beverages, clean sleeping cars, maintain washroom supplies and ensure customer satisfaction and comfort.
- 設施工人按照平面圖或指示，設置，安裝，重新配置，搬遷和拆除臨時分區和房間的家具，組裝，旋轉和拆卸櫥窗展示，櫥櫃和標誌，協助安裝視聽設備，並幫助解決使用過程中出現的問題，亦可進行視聽設備安裝上的小型修理和日常維護。
- Facilities workers set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms, assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions, assist with installation of audiovisual equipment and help in resolving problems during use and may perform minor repairs on installations and routine maintenance of audiovisual equipment.
任職要求 Employment Requirements
- 可能必需完成中學教育。 Some secondary school education may be required.
所有職稱 All Titles
- 服務員，酒店的客人服務 attendant, hotel guest services
- 服務員，臥舖車廂 attendant, sleeping car
- 視聽幫手 audiovisual helper
- 行李處理工 baggage handler
- 行李主人 baggage master
- 行李搬運工 baggage porter
- 宴會搬運工 banquet porter
- 侍者 bellhop
- 汽車供應商 – 鐵路 car supplier – railway
- 郵輪客運服務員 cruise line passenger attendant
- 展示安裝工 display installer
- 門人 – 酒店 door person – hotel
- 看門人，酒店 doorkeeper, hotel
- 設施搬運工 facilities porter
- 客人服務的服務員，酒店 guest services attendant, hotel
- 酒店看門人 hotel doorkeeper
- 酒店的客人服務的服務員 hotel guest services attendant
- 大堂搬運工 lobby porter
- 行李服務員 luggage attendant
- 客運服務員，郵輪線 passenger attendant, cruise line
- 客運值班員，船舶 passenger attendant, ship
- 服務員 – 鐵路客運服務 passenger service attendant – railway
- 港口搬運工 port redcap
- 行李員，行李 porter, baggage
- 搬運工，設施 porter, facilities
- 搬運工，臥舖車廂 porter, sleeping car
- 搬運工 redcap
- 搬運工，港口 redcap, port
- 房間助手 room flipper
- 房間搬運工 room porter
- 船舶客運服務員 ship passenger attendant
- 展櫃安裝工 showcase installer
- 臥車搬運工 sleeping car porter
- 列車服務服務員 train service attendant
不包括職稱 Exclusions
- 航空運輸坡道服務員 Air transport ramp attendants 7534
- 材料處理員 Material handlers 7452
- 客房服務秘書 – 酒店（酒店前台文員） Room service clerk – hotel (in 6525 Hotel front desk clerks )
- 支持職業在電影，廣播，攝影和表演藝術 Support occupations in motion pictures, broadcasting, photography and the performing arts 5227