目录
简介 Intro
酒店前台文员，预订客房，为客人提供信息和服务，并接收服务付款。他们受雇于酒店，汽车旅馆和度假村。
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
经过额外的培训和经验积累可能晋升到住宿经理等高级职位。
Progression to senior positions such as accommodations manager is possible with additional training and experience.
主要职责 Main Duties
- 保留空缺，预订和房间分配清单
Maintain an inventory of vacancies, reservations and room assignments - 注册来客，并分配房间
Register arriving guests and assign rooms - 通过信函，电话和当面回应有关酒店服务和登记查询，提供社区内可用服务的信息，回应客人的投诉
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints - 使用电脑或手动系统编译和检查日常记录表，来宾帐户，收据和凭证
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems - 向离开的客人出示费用报表，并收取相应付款。
Present statements of charges to departing guests and receive payment.
任职要求 Employment Requirements
- 通常需要完成高中或等同学历。
Completion of secondary school or equivalent is usually required. - 可能需要完成为期两年的学徒课程，或前台业务或酒店管理大学课程。
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required. - 在所有省和育空地区，旅游教育理事会的客房服务行业认证是可用的，但是自愿的。
Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
所有职称 All Titles
- 文员，前台 – 酒店 clerk, front desk – hotel
- 店员，前厅 – 酒店 clerk, front office – hotel
- 店员，酒店 clerk, hotel
- 业务员，酒店前台 clerk, hotel front desk
- 店员，晚上酒店 – clerk, night – hotel
- 文员，预订酒店 – clerk, reservations – hotel
- 文员，客房 – 酒店 clerk, room – hotel
- 白班业务员 – 酒店 day clerk – hotel
- 前台服务员，酒店 desk clerk, hotel
- 前台代理 front desk agent
- 酒店前台的服务员 front desk clerk, hotel
- 酒店前台店员 front desk hotel clerk
- 前办公室文员，酒店 front office clerk, hotel
- 前办公酒店的业务员 front office hotel clerk
- 客户服务代理 guest service agent
- 客户服务代表 guest service representative
- 客户服务代表 – 酒店 guest service representative – hotel
- 宾客服务代理 – 酒店 guest services agent – hotel
- 酒店的业务员 hotel clerk
- 酒店服务员，前台办公室 hotel clerk, front office
- 酒店礼宾部 hotel concierge
- 酒店前台的服务员 hotel front desk clerk
- 酒店前台办公文员 hotel front office clerk
- 酒店夜审 hotel night auditor
- 酒店接待员 hotel receptionist
- 夜审 – 酒店 night auditor – hotel
- 夜班服务员 night clerk
- 夜班服务员 – 酒店 night clerk – hotel
- 前台 – 酒店 reception clerk – hotel
- 接待员，酒店 receptionist, hotel
- 内预订店员 – 酒店 reservations clerk – hotel
- 房间服务员 room clerk
- 房间秘书 – 酒店 room clerk – hotel
- 秘书 – 酒店客房服务 room service clerk – hotel
- 服务代理，客人 – 酒店 service agent, guests – hotel
- 酒店服务总监 – superintendent of services – hotel
不包括职称 Exclusions
- 主管，酒店前台的服务员（住宿服务经理） Supervisors, hotel front desk clerk (in [0632](0632) Accommodation service managers )
- 旅行顾问 Travel counsellors [6521](6521)