Index
Intro
Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Progression to management positions in retail trade is possible with additional training or experience.
Main Duties
Retail sales supervisors perform some or all of the following duties:
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments by cheque and the return of merchandise
- Sell merchandise to customers
- Resolve problems that arise, such as customer complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff.
Employment Requirements
- Completion of secondary school is usually required.
- Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.
All Titles
- bakery supervisor – supermarket
- cashier supervisor – retail
- chief canvasser – retail
- customer service supervisor – retail
- delicatessen supervisor – food store
- delivery person supervisordeliveryman supervisor, deliverywoman supervisor
- department head, retail store
- department store supervisor
- department supervisor – retail
- door-to-door sales supervisor
- food store supervisor
- grocery clerk supervisor
- head cashier
- liquor store supervisor
- meat department supervisor
- newspaper delivery persons supervisor
- newspaper sales supervisor
- newspaper salesperson supervisornewspaper salesman supervisor, newspaper saleswoman supervisor
- night crew leader – retail store
- price marker supervisor – retail
- produce department supervisor
- rental service supervisor
- retail store department head
- retail store supervisor
- route supervisor, retail sales
- sales clerk supervisor
- sales supervisor
- sales supervisor – retail
- stock clerks supervisor – retail
- stock supervisor – retail
- subscription sales team leader
- supermarket department supervisor
- supervisor – retail
- supervisor, cashiers – retail
- supervisor, delivery persons
- supervisor, door-to-door salespersons – retail
- supervisor, price markers – retail
- supervisor, sales clerks
- supervisor, stock clerks – retail
- supervisor, telemarketers
- supervisor, telephone sales clerks
- team leader, subscription sales
- telemarketer supervisor
- telemarketing services supervisor
- telemarketing supervisor
- telephone sales clerk supervisor
Exclusions
- Retail and wholesale trade managers (0621)
- Service supervisors (631)
- Supervisors of technical salespersons (See 6221 Technical sales specialists – wholesale trade)