Index
Intro
This unit group includes workers who carry hotel guests’ luggage and escort guests to their rooms, carry travellers’ luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers’ rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.
Main Duties
The following is a summary of main duties for some occupations in this unit group:
- Guest service attendants carry luggage for hotel guests, escort incoming guests to their rooms, check rooms to ensure they are in order, offer information regarding features of rooms, services of hotel and points of interest, assist guests with special needs, attend to group arrivals and departures, receive and deliver items and messages for guests, handle guest complaints and requests, and maintain luggage storage areas.
- Baggage porters convey travellers’ luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
- Ship attendants serve food and beverages, clean cabins, make beds, wash dishes and carry luggage for passengers aboard ships.
- Train service attendants set and clear tables in dining cars, serve food and beverages, clean sleeping cars, maintain washroom supplies and ensure customer satisfaction and comfort.
- Facilities workers set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms, assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions, assist with installation of audiovisual equipment and help in resolving problems during use and may perform minor repairs on installations and routine maintenance of audiovisual equipment.
Employment Requirements
- Some secondary school education may be required.
All Titles
- attendant, hotel guest services
- attendant, sleeping car
- audiovisual helper
- baggage handler
- baggage master
- baggage porter
- banquet porter
- bellhop
- car supplier – railway
- cruise line passenger attendant
- display installer
- door person – hotel
- doorkeeper, hotel
- facilities porter
- guest services attendant, hotel
- hotel doorkeeper
- hotel guest services attendant
- lobby porter
- luggage attendant
- passenger attendant, cruise line
- passenger attendant, ship
- passenger service attendant – railway
- port redcap
- porter, baggage
- porter, facilities
- porter, sleeping car
- redcap
- redcap, port
- room flipper
- room porter
- ship passenger attendant
- showcase installer
- sleeping car porter
- train service attendant
Exclusions
- Air transport ramp attendants (7534)
- Material handlers (7452)
- Room service clerk – hotel (See 6525 Hotel front desk clerks)
- Support occupations in motion pictures, broadcasting, photography and the performing arts (5227)