NOC 6525 – Hotel front desk clerks

Index

Intro

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Progression to senior positions such as accommodations manager is possible with additional training and experience.

Main Duties

Hotel front desk clerks perform some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Employment Requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.

All Titles

  • clerk, front desk – hotel
  • clerk, front office – hotel
  • clerk, hotel
  • clerk, hotel front desk
  • clerk, night – hotel
  • clerk, reservations – hotel
  • clerk, room – hotel
  • day clerk – hotel
  • desk clerk, hotel
  • front desk agent
  • front desk clerk, hotel
  • front desk hotel clerk
  • front office clerk, hotel
  • front office hotel clerk
  • guest service agent
  • guest service representative
  • guest service representative – hotel
  • guest services agent – hotel
  • hotel clerk
  • hotel clerk, front office
  • hotel concierge
  • hotel front desk clerk
  • hotel front office clerk
  • hotel night auditor
  • hotel receptionist
  • night auditor – hotel
  • night clerk
  • night clerk – hotel
  • reception clerk – hotel
  • receptionist, hotel
  • reservations clerk – hotel
  • room clerk
  • room clerk – hotel
  • room service clerk – hotel
  • service agent, guests – hotel
  • superintendent of services – hotel

Exclusions

  • Supervisors, hotel front desk clerk (See 0632 Accommodation service managers)
  • Travel counsellors (6521)
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