NOC 6525 – Hotel front desk clerks



Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Progression to senior positions such as accommodations manager is possible with additional training and experience.

Main Duties

Hotel front desk clerks perform some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Employment Requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.

All Titles

  • clerk, front desk – hotel
  • clerk, front office – hotel
  • clerk, hotel
  • clerk, hotel front desk
  • clerk, night – hotel
  • clerk, reservations – hotel
  • clerk, room – hotel
  • day clerk – hotel
  • desk clerk, hotel
  • front desk agent
  • front desk clerk, hotel
  • front desk hotel clerk
  • front office clerk, hotel
  • front office hotel clerk
  • guest service agent
  • guest service representative
  • guest service representative – hotel
  • guest services agent – hotel
  • hotel clerk
  • hotel clerk, front office
  • hotel concierge
  • hotel front desk clerk
  • hotel front office clerk
  • hotel night auditor
  • hotel receptionist
  • night auditor – hotel
  • night clerk
  • night clerk – hotel
  • reception clerk – hotel
  • receptionist, hotel
  • reservations clerk – hotel
  • room clerk
  • room clerk – hotel
  • room service clerk – hotel
  • service agent, guests – hotel
  • superintendent of services – hotel


  • Supervisors, hotel front desk clerk (See 0632 Accommodation service managers)
  • Travel counsellors (6521)


Processing Time

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69 Days 69 Days
Visitor Record
193 Days 163 Days
Super Visa 127 Days 127 Days
Study Permit Made Outside Canada
9 Weeks 9 Weeks
Study Permit Made Intside Canada
4 Weeks 4 Weeks
Study Permit Extension 91 Days 108 Days
Post Graduation Work Permit Made Outside Canada 57 Weeks 57 Weeks
Post Graduation Work Permit Made Inside Canada 167 Days 78 Days
Briding Open Work Permit
167 Days 78 Days
Canadian immigration application processing time
Express Entry
21 Months 21 Months
Provincial Nominee Program
22 Months 22 Months
Self-employed Immigration
42 Months 42 Months
Federal Skilled Worker Program
29 Months 29 Months
Start-up Visa
32 Months 32 Months
Spouse/CommonLaw Sponsorship
14 Months 14 Months
(Grand) Parents Sponsorship
38 Months 38 Months
Canadian Citizenship/PR Card processing time
24 Months 24 Months
PR Card
92 Days 92 Days
PR Card Renewal
84 Days 84 Days

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