簡介 Intro

酒店領班和主管/女主管迎接顧客，並護送他們到餐位，並監督和協調食品和飲料服務員的活動。他們受僱於餐廳，酒店餐飲，私人會所，雞尾酒會和類似機構。

Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

主要職責 Main Duties

接收和記錄食客的訂位並安排桌位
Receive and record patrons’ reservations and assign tables
在用餐室，餐廳或休息室的入口迎接食客，並護送他們到桌位或其他休息區
Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
與顧客交談，以確保其對食品和服務滿意，並處理投訴
Speak with patrons to ensure satisfaction with food and service, and attend to complaints
訂購必要的飯廳用品和設備
Order necessary dining room supplies and equipment
檢查餐飲和服務領域和設備
Inspect dining and serving areas and equipment
監督和協調食品和飲料服務員和其他服務人員的活動
Supervise and co-ordinate activities of food and beverage servers and other serving staff
接受顧客為食品和飲料的付款
Accept payment from patrons for food and beverage
保持財務報表和記錄，並確保安全保管
Maintain financial statements and records and ensure safe-keeping
準備工作計劃和工資單
Prepare work schedules and payrolls
面試食品和飲料服務員崗位的人選，並培訓新員工
Interview candidates for food and beverage server positions and train new employees
可能負責市場營銷和用餐場所的宣傳。
May be responsible for marketing and advertising the dining establishment.

任職要求 Employment Requirements

通常需要完成中學學業。
Completion of secondary school is usually required.
通常需要幾個星期的在職培訓。
Several weeks of on-the-job training are usually
required.
酒店領班要求有正式或服務員領班/女服務員領班經驗或其他食品服務經驗。
Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.

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