NOC 6511 – Maîtres d’hôtel and hosts/hostesses

Index

Intro

Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Main Duties

Maîtres d’hôtel and hosts/hostesses perform some or all of the following duties:

• Receive and record patrons’ reservations and assign tables
• Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
• Speak with patrons to ensure satisfaction with food and service, and attend to complaints
• Order necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Supervise and co-ordinate activities of food and beverage servers and other serving staff
• Accept payment from patrons for food and beverage
• Maintain financial statements and records and ensure safe-keeping
• Prepare work schedules and payrolls
• Interview candidates for food and beverage server positions and train new employees
• May be responsible for marketing and advertising the dining establishment.

Employment Requirements

• Completion of secondary school is usually required.
• Several weeks of on-the-job training are usually required.
• Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.

All Titles

• chief host/hostess – food serviceschief host – food services, chief hostess – food services
• dining room host/hostessdining room host, dining room hostess, host, dining room, hostess, dining room
• host/hostess – restaurant or cocktail loungehost – restaurant or cocktail lounge, hostess – restaurant or cocktail lounge
• host/hostess, dining room
• host/hostess, food servicehost, food service, hostess, food service
• host/hostess, restauranthost, restaurant, hostess, restaurant, restaurant host, restaurant hostess
• maître d’
• maître d’hôtel
• restaurant host/hostess

Exclusions

• Food and beverage servers (6513)
• Food service supervisors (6311)