NOC 1525 – Dispatchers



Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.

Main Duties

  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • Monitor personnel workloads and locations
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Employment Requirements

  • Completion of secondary school is required.
  • Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
  • Police and emergency dispatchers and other radio operators usually require provincial radio operator’s certificates.

All Titles

  • 911 dispatcher
  • airline radio operator
  • alarm system dispatcher
  • alarm system operator
  • ambulance dispatcher
  • boat dispatcher
  • car assignments clerk
  • car dispatcher, coal mine
  • coal mine car dispatcher
  • communications specialist dispatcher
  • dispatcher, 911
  • dispatcher, fire department
  • dispatcher, gas service crews
  • dispatcher, mail service
  • dispatcher, mine
  • dispatcher, mobile equipment
  • dispatcher, motor vehicles
  • dispatcher, newspapers
  • dispatcher, oil well services
  • dispatcher, plant
  • dispatcher, police
  • dispatcher, taxis
  • dispatcher, tow trucks
  • dispatcher, trucks
  • dispatcher, utilities maintenance crews
  • drilling rig radio operator
  • emergency medical dispatcher
  • emergency services dispatcher
  • emergency vehicle dispatcher
  • fire alarm operator
  • fire department dispatcher
  • gas service crew dispatcher
  • highway radio-telephone operator
  • inbound/outbound freight co-ordinator
  • mail service dispatcher
  • maintenance services dispatcher
  • mine dispatcher
  • mobile equipment dispatcher
  • monitoring station operator
  • motor vehicle dispatcher
  • newspaper dispatcher
  • oil well service dispatcher
  • pilot services dispatcher
  • plant dispatcher
  • police department dispatcher
  • protective signal operator
  • radio dispatcher
  • radio operator
  • radio operator, drilling rig
  • radio-telephone operator
  • radio-telephone operator, highways
  • service dispatcher
  • taxi dispatcher
  • telecommunications operator
  • tow truck dispatcher
  • troubleshooting services dispatcher
  • truck dispatcher
  • tugboat dispatcher
  • utilities maintenance crew dispatcher
  • water service dispatcher
  • yard clerk


  • Air traffic controllers and related occupations [2272](2272)
  • Bus dispatchers (in [7305](7305) Supervisors, motor transport and other ground transit operators )
  • Railway traffic controllers and marine traffic regulators [2275](2275)
  • Supervisors of dispatchers (in [1215](1215) Supervisors, supply chain, tracking and scheduling co-ordination occupations )


Processing Time

Program Categories Online On Paper
Canadian visa application processing time
Temporary Resident Visa
69 Days 69 Days
Visitor Record
193 Days 163 Days
Super Visa 127 Days 127 Days
Study Permit Made Outside Canada
9 Weeks 9 Weeks
Study Permit Made Intside Canada
4 Weeks 4 Weeks
Study Permit Extension 91 Days 108 Days
Post Graduation Work Permit Made Outside Canada 57 Weeks 57 Weeks
Post Graduation Work Permit Made Inside Canada 167 Days 78 Days
Briding Open Work Permit
167 Days 78 Days
Canadian immigration application processing time
Express Entry
21 Months 21 Months
Provincial Nominee Program
22 Months 22 Months
Self-employed Immigration
42 Months 42 Months
Federal Skilled Worker Program
29 Months 29 Months
Start-up Visa
32 Months 32 Months
Spouse/CommonLaw Sponsorship
14 Months 14 Months
(Grand) Parents Sponsorship
38 Months 38 Months
Canadian Citizenship/PR Card processing time
24 Months 24 Months
PR Card
92 Days 92 Days
PR Card Renewal
84 Days 84 Days

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