CIC Call Center Instructions

How to call

  1. The number of the IRCC office is 1-888-242-2100. After dialing, press 1 to select English and 2 to select French;
  2. If you are making this call for the first time, it is strongly recommended that you follow the voice guidance patiently to find the correct staff of the customer service center to consult with. The voice guidance will accurately and clearly tell you some details that may be closely related to you. For example, it will tell you what basic conditions you need to meet if you want to apply for a study permit in Canada.

Before you call

  1. Only the applicant or the designated agent can call to consult the immigration/visa application. If you are not confident enough in your English, you need someone to assist you. Click here to contact us
  2. The human customer service answering the phone can assist you with general and individual case enquiries, but cannot make a decision on your application. Nor can it help you process your application faster (unless you meet the criteria for emergency processing);
  3. Please remember the code of your customer service record, and record the staff’s answer to your question (so that you have sufficient evidence in case of any dispute in the future).


Processing Time

Program Categories Online
Canadian visa application processing time
Temporary Resident Visa
33 Days
Visitor Record
84 Days
Super Visa 92 Days
Study Permit Made Outside Canada
15 Weeks
Study Permit Made Intside Canada
12 Weeks
Study Permit Extension 45 Days
Post Graduation Work Permit Made Outside Canada 15 Weeks
Post Graduation Work Permit Made Inside Canada 91 Days
Briding Open Work Permit
91 Days
Canadian immigration application processing time
Express Entry
5 Months
Provincial Nominee Program
11 Months
Self-employed Immigration
51 Months
Federal Skilled Worker Program
5 Months
Start-up Visa
37 Months
Spouse/CommonLaw Sponsorship
11 Months
(Grand) Parents Sponsorship
20 Months
Canadian Citizenship/PR Card processing time
8 Months
PR Card
72 Days
PR Card Renewal
60 Days

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About Us

We are a licensed immigration company that can legally represent clients in applying for study, work, visitor visa and immigration in Canada. We are composed of a number of licensed immigration consultants approved by the Canadian immigration regulatory authorities. Our business categories include Canadian skilled immigration, express entry immigration, sponsorship immigration, and self-employed immigration. Our characteristics: sincere and attentive, professional and efficient, low prices, high success rate, transparent information.