NOC 1228 – Employment insurance, immigration, border services and revenue officers



This unit group includes government officers who administer and enforce laws and regulations related to immigration, employment insurance, customs and tax revenue. They are employed by government agencies.

Progression to managerial positions in these fields is possible with experience.

Main Duties

Employment insurance officers perform some or all of the following duties:

  • Determine the eligibility of persons applying for employment insurance benefits
  • Ascertain the facts on such issues as reasons for loss of employment and availability for work
  • Monitor the payments of benefits throughout the duration of a claim and investigate claimants when there appears to be fraud or abuse.

Immigration officers perform some or all of the following duties:

  • Determine admissibility of persons seeking entry into Canada by examining documents and conducting interviews
  • Grant landed-immigrant status, admit persons or order detention or deportation
  • Locate and apprehend persons presumed to be infringing on immigration laws
  • Assist in the removal of deported people by seeking authorization from receiving countries and securing necessary travel documents
  • Appear as a witness in cases related to immigration appeals.

Border services officers and customs inspectors perform some or all of the following duties:

  • Question persons at border points to determine the admissibility of goods and assess duty
  • Inspect baggage to detect undeclared merchandise, or contraband
  • Inform manufacturers and shippers of customs and laws and procedures
  • Observe fabrication of articles affected by customs laws and conduct appraisals
  • Board carriers arriving from foreign countries to determine nature of cargo to ensure compliance with customs and commerce laws
  • Inspect goods imported by mail
  • May arrest and detain individuals suspected of having committed a criminal offence under the Customs Act or certain other designated Criminal Code offences until police intervention is possible.

Excise tax revenue officers perform some or all of the following duties:

  • Audit accounting records to determine income, exemptions, payable taxes, compliance with reporting regulations and existence of fraud
  • Examine accounting systems and internal controls of organizations
  • Provide advice on reporting and evaluation methods for goods subject to taxation
  • Prepare briefs and assist in searching and seizing records, and in preparing charges for court cases.

Employment Requirements

  • A bachelor’s degree or college diploma is usually required.
  • Several years of related administrative or regulatory experience may be required.
  • Completion of specialized government training is required.

All Titles

  • adjudication officer – employment insurance
  • adjudication officer – immigration
  • adjudicator – employment insurance
  • appeal judge – employment insurance
  • appeal officer
  • appeal officer – taxation
  • appraiser, customs
  • assessing officer – taxation
  • assessing unit head – taxation
  • assessor, tax
  • audit reviewer – taxation
  • baggage inspector, customs
  • border services officer
  • case review officer – immigration
  • citizenship registration examiner
  • claims adjudication officer – employment insurance
  • claims adjudicator – employment insurance
  • claims processing officer – immigration
  • collection agent – government services
  • collection officer – taxation
  • collection unit head – government services
  • coverage and interpretation officer – taxation
  • customs and excise examiner
  • customs appraiser
  • customs baggage inspector
  • customs collector
  • customs examiner
  • customs inspection supervisor
  • customs inspector
  • customs inspectors supervisor
  • customs investigator
  • customs officer
  • employment insurance agent
  • employment insurance benefit claims investigator
  • employment insurance benefits control officer
  • employment insurance officer
  • examiner, citizenship registration
  • excise duty agent
  • excise duty officer
  • excise duty supervisor
  • excise examiner
  • excise tax collection supervisor
  • excise tax collector
  • excise tax inspector
  • excise tax officers supervisor
  • field auditor – taxation
  • goods and services tax (GST) collection officer
  • GST (goods and services tax) collection officer
  • Immigration Act enforcement officer
  • immigration agent – government servicesimmigration agent
  • immigration appeal officer
  • immigration examiner
  • immigration examining officer
  • immigration inspector
  • immigration officer – government services
  • immigration officers supervisor
  • inspector, customs
  • investigator, taxation
  • municipal tax collector
  • office auditor – taxation
  • officer, adjudication – employment insurance
  • officer, adjudication – immigration
  • officer, employment insurance
  • officer, immigration – government services
  • officer, taxation
  • regional claims and benefits officer – employment insurance
  • revenue agent
  • revenue officer
  • revenue recovery officer
  • revenue supervisor
  • succession duty auditor – taxation
  • supervisor, customs inspection
  • supervisor, excise tax officers
  • supervisor, immigration officers
  • tax appeal officer
  • tax assessor
  • tax auditor – government services
  • tax collection officer
  • tax enforcement officer
  • tax interpretation officer
  • tax investigator
  • tax officer
  • tax recovery officer
  • taxation investigator
  • taxation officer


  • Financial auditors and accountants (1111)
  • Managers responsible for immigration or employment insurance (See 0411 Government managers – health and social policy development and program administration)
  • Managers responsible for taxation revenue or customs (See 0412 Government managers – economic analysis, policy development and program administration)
  • Other financial officers (1114)
  • Social policy researchers, consultants and program officers (4164)


Processing Time

Program Categories Online On Paper
Canadian visa application processing time
Temporary Resident Visa
97 Days 97 Days
Visitor Record
82 Days 126 Days
Super Visa 94 Days 94 Days
Study Permit Made Outside Canada
10 Weeks 10 Weeks
Study Permit Made Intside Canada
4 Weeks 4 Weeks
Study Permit Extension 131 Days 63 Days
Post Graduation Work Permit Made Outside Canada 11 Weeks 11 Weeks
Post Graduation Work Permit Made Inside Canada 130 Days 17 Days
Briding Open Work Permit
130 Days 17 Days
Canadian immigration application processing time
Express Entry
5 Months 5 Months
Provincial Nominee Program
15 Months 15 Months
Self-employed Immigration
52 Months 52 Months
Federal Skilled Worker Program
5 Months 5 Months
Start-up Visa
37 Months 37 Months
Spouse/CommonLaw Sponsorship
12 Months 12 Months
(Grand) Parents Sponsorship
23 Months 23 Months
Canadian Citizenship/PR Card processing time
16 Months 16 Months
PR Card
66 Days 66 Days
PR Card Renewal
71 Days 71 Days

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