NOC 12010 – Supervisors, general office and administrative support workers



Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

Main Duties

Supervisors in this unit group perform some or all of the following duties:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

Employment Requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.

All Titles

  • Administrative clerks supervisor
  • Attendance records supervisor
  • Clerical supervisor
  • Contract clerks supervisor
  • Data control supervisor
  • Data entry clerks supervisor
  • Data entry supervisor
  • Desktop publishing operators supervisor
  • Desktop publishing supervisor
  • Desktop publishing system supervisor
  • Electronic data-processing (EDP) unit – supervisor
  • Filing clerks supervisor
  • Filing service supervisor
  • General office clerks supervisor
  • Hospital admitting clerks supervisor
  • Nursing registry supervisor
  • Office clerks supervisor
  • Office machine operators supervisor
  • Office services supervisor
  • Office supervisor
  • Operations supervisor
  • Personnel clerks supervisor
  • Photocopy unit supervisor
  • Price information clerks supervisor
  • Receptionists and hostesses supervisor
  • Receptionists supervisor
  • Records clerks supervisor
  • Records management services supervisor
  • Records management supervisor
  • Records office supervisor
  • Registration unit supervisor
  • Registry supervisor
  • Switchboard operators supervisor
  • Telephone operators supervisor
  • Telephone service supervisor
  • Telephone system night supervisor
  • Telephone system supervisor
  • Unit clerks supervisor
  • Word processing service coordinator
  • Word processing unit supervisor


  • Office managers (See 13100 Administrative officers)
  • Supervisors, finance and insurance office workers (12011)
  • Supervisors, library, correspondence and related information workers (12012)
  • Supervisors, mail and message distribution occupations (12013)
  • Supervisors, supply chain, tracking and scheduling co-ordination occupations (72025)


Processing Time

Program Categories Online
Canadian visa application processing time
Temporary Resident Visa
50 Days
Visitor Record
84 Days
Super Visa 79 Days
Study Permit Made Outside Canada
12 Weeks
Study Permit Made Intside Canada
14 Weeks
Study Permit Extension 53 Days
Post Graduation Work Permit Made Outside Canada 17 Weeks
Post Graduation Work Permit Made Inside Canada 97 Days
Briding Open Work Permit
97 Days
Canadian immigration application processing time
Express Entry
5 Months
Provincial Nominee Program
11 Months
Self-employed Immigration
50 Months
Federal Skilled Worker Program
5 Months
Start-up Visa
38 Months
Spouse/CommonLaw Sponsorship
10 Months
(Grand) Parents Sponsorship
24 Months
Canadian Citizenship/PR Card processing time
8 Months
PR Card
77 Days
PR Card Renewal
71 Days

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